Terms & Conditions – Allied Car & Truck Rental

Allied Car & Truck Rental
Car Rental Frequently Asked Questions (FAQs) and Terms and Conditions

General Car Rental Questions
Rates, Discounts and Offers
Accidents, Damages and Roadside Assistance
Mileage and Authorized Driving Areas
Insurance, Coverage and Protection Products
Tolls and Traffic Violations
Cancellations and Refunds
Online Travel Agencies (OTAs)
Privacy and Other Policies

General Car Rental Questions

What are the car rental requirements?

To rent a car from Allied Car & Truck Rental, you will need the following:

To be 25 years old (if you’re under 25, you may be required to pay an underage fee).
A valid driver’s license with a photo.
A photo ID (For example: a driver’s license or passport).
Credit or debit card (Check What payment methods are accepted for renting a car).

How much is a rental car?

The cost of a rental car depends on many factors and can vary greatly. These factors include:

The length of time you are renting the car.
Car class selected.
Added insurance or protection products.
Additional products selected.
If you have to modify your reservation.
If you have to extend your reservation.
If you have to change your rental drop-off location.

Why am I being charged after I prepaid my reservation online?

When a prepaid reservation is made, the customer is only paying for the time and milage rate per day and the taxes and fees that correspond to that charge. Any other additional service added at the counter must pay the taxes and fees over the amount of the cost of the service. IE: tolls, extra driver, SLI Insurance etc. is not covered in the prepaid amount.

Is a car rental deposit required?

Yes, a deposit is required to rent a car from Allied Car & Truck Rental. At the time of rental, all clients must pay the total amount due for the rental, as well as a deposit. The deposit amount varies:

Clients renting luxury, Jeep and commercial vehicles must pay a deposit ranging from $500.00 to $1,000.00 plus the total bill.
Clients renting all other rental unit types must pay a deposit of $250.00 plus the total of the rental.
Underage drivers must have a security deposit of the total of the rental plus $500.00.

If no further charges apply, the full corresponding deposit will be refunded within 3-5 business days after the rental unit is returned. Nevertheless, it may take 10-15 business days for the refunded amount to be reflected in the client’s account, depending on the bank in question. Cash deposits are NOT accepted. For more information, clients must ask a service representative at the time of rental.

Do you have an underage fee?

Yes, clients aged 18 to 24 years old must pay a $24.95 surcharge per rental day.

A minimum base rate of $49.95 per day in compact cars.
$100.00 per day in SUV and Minivans will be charged for the vehicle.

Underage drivers will not be eligible for any upgrades in vehicle classes. All underage drivers and contracts must have purchased CDW insurance from a third party and/or private vehicle insurance that covers a rental vehicle in Puerto Rico of the same value or more. All contracts with underage drivers must have a security deposit of the total of the rental plus $500.00.

If I’m a person with a disability and do not have a driver’s license, can I rent a car?

Yes, if due to a disability you do not have a valid driver’s license, you may still rent a car when accompanied by a surrogate driver who presents a valid driver’s license. Minimum age restrictions and other qualifications apply, but there is no additional charge for the surrogate driver and the surrogate driver need not produce a credit card or otherwise be required to meet our financial underwriting requirements.

Will Allied Car & Truck Rental pick me up at the airport?

Yes, we offer shuttle service from Luis Muñoz Marín International Airport (SJU) and Rafael Hernández International Airport (BQN) to our nearby locations. Upon arrival, customers may contact Allied Car & Truck Rental using the courtesy line available at the airport or calling 1-787-890-3010 or 1-787-402-1686. The airport shuttle is open 24 hours a day, 7 days a week at our client’s convenience. Once picked up and back at the office, a friendly rental representative will complete your paperwork and have you on the road in no time.

Pick-ups and Drop-offs

Allied Car & Truck Rental offers pick-ups and drop-offs in the metro area.

Fuel

If the client would like to receive the rental unit with a full tank of fuel, must give advance notice of at least 24 hours. All rental units must be returned with the same amount that was delivered. If this requirement is not met, the client will be billed a refueling charge. The amount of this charge will depend on the current market. For more information, clients must ask a service representative at the time of rental.

Do you offer child car seat rental?

Yes, we offer child car seat rental for an additional fee: $7.95 per day. Car seats are subject to availability.

What car seat options do you have available?

You may choose from the following car seats:

Infant seat.
Child seat.
Booster seat.

Am I able to get help with installation of the car seat?

Allied Car & Truck Rental employees cannot install the car seats for clients but can give you directions that explain how to properly install them.

What happens if the car seat gets damaged during my rental reservation?

As with any other optional accessory or product, you will be responsible for any damages incurred during a rental reservation.

Are your car seats clean/sanitized?

All accessories are cleaned in accordance with our complete sanitized procedures.

What payment methods are accepted for renting a car?

Allied Car & Truck Rental accepts cash, debit cards, and credit cards (VISA, Master Card, American Express and Discover) are all accepted. Nonetheless, only bank account-connected credit cards that are recognized by our system or POS service provider will be accepted. No PREPAID cards are allowed.

Can I add an additional driver to my rental?

Payment of an additional charge of $4.95 per day for up to two (2) additional drivers will be added to the cost of the rental, unless other contractual conditions apply. All additional drivers must:

Must appear at time of rental
Meet age and driver’s license requirements
Present a valid driver’s license.
Additional drivers will be subject to payment of the surcharges applied to clients aged 18 to 24 years old.

Can I pay for the rental of a car for another person?

The renter of the vehicle must be present to sign the rental agreement and provide their credit card at the time of pick up. The renter cannot provide a credit or debit card belonging to someone else for their use. If you wish to pay for the rental car, but have someone else drive it, you can rent the vehicle in your name and add them as an additional driver. In order to add an additional driver, they would have to meet all of our additional driver requirements.

Can you return a rental car early?

At Allied Car & Truck Rental, we do not charge customers more for returning a car early, and you will only be charged for the days you had the vehicle (excluding prepaid reservations).

What if my flight is delayed?

Reservations are valid for 1 hour from the scheduled time of pick-up for delayed flights and charges will not begin until the time of pick-up. You can contact us at any time with any changes and we will make our best effort to modify the reservation. When booking your reservation with an agent include your airline and flight information. Providing us with your flight information allows us to serve you better.

Can I extend my car rental?

Yes! In order to get you in the right direction and to make sure your rental is extended correctly, please contact us.

How can I get a copy of my rental car receipt?

If you require a receipt for a rental, you will need to contact us to send you a copy of your receipt. If you have any doubts about any taxes or additional fees, feel free to contact us anytime at 1-787-726-7355

What is a car rental drop charge?

A drop charge is a fee for picking up a rental car at one location and returning it to a different location. The rental car drop fee varies depending on location and time of year. If you have to pay a drop charge, it will be disclosed at the time of reservation.

Will there be an additional charge if I am late returning the rental car?

If the vehicle is returned within 2 hours of the time it was rented on a subsequent day, additional hourly charges will apply. Hourly charges for your location and rental can be found on your rental contract. If you return the vehicle 2 hours or more from the time it was rented on a subsequent day, you will be charged for an additional day of rental. Please Note: A vehicle that is returned after hours will not be checked in until the next business day. If returning after hours when a location is closed, the customer is responsible for the vehicle until the satisfactory check in of the rental vehicle the next business day.

Rates, Discounts and Offers

Do you offer special rates?

In addition to offering some of the most competitive rates in the industry, Allied Car & Truck Rental offers special promotions throughout the year. Clients benefiting from special rates or rates amounting to less than $10.00 per day, must purchase the insurance offered by Allied Car & Truck Rental.

I forgot that I had a coupon; can I add the discount even though I have already picked up my vehicle?

If you are already in a rental vehicle, we are unable to add any discounts to the rate you have.

I booked my reservation online and didn’t know where to add the discount code; can it still be added?

If you have not picked up a rental vehicle yet and have a reservation, please contact our reservation center at 1-787-726-7350 and we will be happy to assist you in determining if the coupon can be added.

Do you offer a Military discount?

Allied Car & Truck Rental offers discounts for military, government personnel and veterans. For additional information on military discounts, please contact our reservation center at 1-787-726-7350 and we will be happy to assist you.

Do you have a Rate Match?

Yes, we do rate match. Upon the provision of an official quote charging a lower rental rate, Allied Car & Truck Rental will match the lower rate for bookings made for September,6 to December,15 and February,1 to June,15, excluding any holidays or long weekends that fall in between.

Accidents, Damages and Roadside Assistance

What should I do if I get in an accident?

If you are in an accident, your safety is most important. Please call 911 or call the local authorities for assistance and file a police report. Then call us to inform us about the accident and we will contact Roadside Assistance at 1-787-919-0238, which is available 24 hours a day, to report the incident after authorities have been engaged. They will file a damage report and set up tow services for the damaged vehicle if it is no longer drivable.

Why am I being charged for a Claims Processing Fee?

The Claims Processing Fee will be charged to any client that has been in an accident. This $50.00 fee will be additional to any deductible applicable.

What should I do if my rental car breaks down?

If your rental car breaks down due to a mechanical failure and it is not drivable, be sure to get to a safe place out of traffic. Then, call Roadside Assistance at 1-787-919-0238 and they will help you with the towing process.

The vehicle has tire damage

In the event that one or more tires are damaged due to the client’s negligence, a Damage Tire fee will apply with additional fees and taxes.

Do you offer Roadside Assistance?

Allied Car & Truck Rental provides clients with 24-hour roadside assistance. Additional fees and taxes may apply. You can contact Roadside at 1-787-919-0238

Do you offer towing?

Towing is included in our Roadside Assistance service from the place where the vehicle had the accident to our main location in Carolina, Puerto Rico. If the client has not chosen Roadside Assistance when picking up the vehicle, additional fees and taxes apply.

Mileage and Authorized Driving Areas

Do you offer Unlimited Mileage on car rental?

Unlimited mileage is available for most car classes. Larger or Specialty vehicles (such as large passenger vans, large cargo vans, large SUVs or Luxury cars) come with limited mileage and an incremental cost of $0.10 – $0.25 for every additional mile over the allowed limit.

Geographic Restrictions

The rental units cannot be taken off the main island of Puerto Rico without Allied Car & Truck Rental previous authorization. Moreover, clients must take notice of the fact that the CDW does not provide coverage in neighboring islands such as Vieques and Culebra. Clients that transport rental units to Vieques or Culebra must reserve a two-way ferry ticket for the vehicle. Any client that does not return a rental unit to the main island will be charged a $1,000.00 transportation fee.

Insurance, Coverage and Protection Products

What is car rental insurance?

Car rental insurance is a protection plan that safeguards you and the vehicle in the event of a collision, theft, and more. Allied Car & Truck Rental also offers roadside assistance to help with incidents such as lockouts or lost keys.

Do I need car rental insurance?

By state law you are required to have some type of car rental insurance when you rent from Allied Car & Truck Rental or any car rental on the island. Our company requires for all units to have a minimum of a CDW that can match the acquisition value of the rented vehicle and have the declarations page that validates this information (declarations page of vehicle 5 years to current or an endorsement from your insurance company that specifies the amount that covers) This insurance covers damages to the car. If the customer needs it, we can provide a CDW Waiver to fulfill this requirement. If you are interested in purchasing rental car insurance and additional protection products, we have several options to choose from to best fit your needs.

How much is car rental insurance?

The cost of optional car rental insurance and protection products can vary based on the type of vehicle you wish to rent and other factors.

Insurance and Coverage for US and Non-US Residents

U.S. Residents – Allied Car & Truck Rental offers U.S. residents Collision Damage Waiver (CDW) and Supplement Liability Insurance (SLI). The CDW and SLI may be rejected when a client provides valid proof of insurance which covers the full value of the rented vehicle, as well as personal liability in the amount required by the car rental company. A client’s insurance card and/or policy declaration page, specifying that the corresponding coverage is provided and showing the applicable deductible, constitutes valid proof of client’s insurance and may be provided to Allied Car & Truck Rental personally, via email before taking the car out of the company’s premises. If a client’s insurance coverage is limited to personal liability, he or she must purchase the Allied Car & Truck Rental CDW. Clients with no liability insurance coverage must purchase the Allied Car & Truck Rental SLI 10/20/10 coverage in exchange of $10.95 per rental day, as Puerto Rico law holds renters liable for any and all damages caused by the rental unit in their possession. Allied Car & Truck Rental suggests that clients consult their insurance agencies and/or insurance brokers before finalizing travel arrangements.
Non-U.S Residents – Non-U.S.A. residents must purchase the Collision Damage Waiver (CDW) and Supplement Liability Insurance (SLI) offered by Allied Car & Truck Rental.

Is personal auto insurance required to rent a car?

No, you do not need your own personal car insurance in order to rent a car from Allied Car & Truck Rental. We offer several different types of car rental insurance plans and protection products to help protect you in the event of an accident. If the client is willing to use their personal vehicle insurance, it is important to know:

This insurance only applies to residents of the United States.
This insurance only provides protection against damage to the rented vehicle, not to third parties.
The Client must present the insurance declaration letter at the time of renting their vehicle indicating coverage for vehicles rented less than 2016 and/or 5 years of the current year.
Valid to extend a maximum total of 28 days of rental.
In the event of an accident, a deductible is charged (amount depends on the insurance company, the total number appears on the declaration page of the client’s insurance)
In case of damage, the claim fee of US $50.00 applies.
Clients must have a complaint about the accident, this is filled out with a police officer calling the police from the scene of the accident, in case a third party is not involved, you can go to the nearest police station to do so.
In the case of an accident, it is recommended that the client arrive one hour before the time scheduled in their reservation to be able to complete all the necessary documentation.

Credit Card Insurance Coverage

If a client’s credit card covers rented vehicles, clients are responsible for verifying with the corresponding credit card provider that the credit card insurance coverage covers the full value of the rental unit. In case of an accident, the client is financially responsible for any difference not covered by the credit card insurance. This insurance only provides protection against damage to the rented vehicle, not to third parties or civil liability. In the event of an accident, the repair costs will be charged to the credit card and the client must claim from their insurance. The insurance only covers if and only if the entire reservation is paid with the card that the insurance has. Valid to extend a maximum total of 28 days of rental. Clients must have a complaint about the accident, this is filled out with a police officer calling the police from the scene of the accident, in case a third party is not involved, you can go to the nearest police station to do so. In the case of an accident, it is recommended that the client arrive one hour before the time scheduled in their reservation to be able to complete all the necessary documentation.

Optional Charges and Coverage

CDW
- $500.00 Deductible – $14.95 per day (ECAR/CCAR/MIDSIZE).
- $750.00 Deductible – $17.95 per day (FULL/MVAN).
- $1,000.00 Deductible – $19.95 per day (LUX/JEEP/PICK-UP/TRUCK).

What is Supplemental Liability Insurance (SLI)?

The Supplemental Liability Insurance is for civil liability or damages to third parties. When the client adds SLI to their car rental, they are automatically exempt from liability in the event of an accident with the vehicle resulting in damage to the property of others and a person. Allied Car & Truck Rental would be responsible. If it is determined that the reason for the accident was due to the client’s negligence, coverage is automatically lost. In the case of underage clients and/or rentals in the Dominican Republic, this insurance is mandatory.

No deductible – $10.95 per day Property damage and liability

Allied Car & Truck Rental vehicle insurance

In the event that the client purchases insurance with us, it is important to know:

This insurance only provides protection against damage to the rented vehicle, not to third parties.
The amount of deductibles will depend on the category of vehicle you rent.
In the event of an accident, the client will be responsible for paying the amount deducted by the insurance he is paying, regardless of the total repair cost.
Client must have a complaint about the accident, if a complaint is not filed CDW insurance will not cover it and the client will have to pay the full amount of the repair, this is filled out with a police officer calling the police from the scene of the accident, if a third party is not involved, you can go to the nearest police station to do so.

CDW-COLLISION DAMAGE WAIVER, releases the client from responsibility for damage that occurs to the vehicle during the rental. CDW does not cover total losses, rolled over vehicles, flooded vehicles, stolen vehicles, and does not cover the renter if he or she is in breach of the rental contract.

Windshield and Tire W&R

If the client includes this optional service in their rental booking, they are released from liability for any damage caused to the front windshield or 1 tire of the vehicle. This does not include damage to rims or major mechanical breaks caused by negligence or road defects. If this is the case, the deductible that applies to the client is charged.

Tolls and Traffic Violations

I can use the highway toll lanes?

Clients who wish to use highways must purchase the toll service offered by Allied Car & Truck Rental, which provides unlimited daily use of tolls. Allied Car & Truck Rental toll service requires payment of a $10.00 activation fee, plus $9.95 per car rental day. All rental units are registered with the state highway toll system. When a client passes through a toll, the corresponding toll amount will be automatically charged to Allied Car & Truck Rental state highway account. If a client uses a highway without first purchasing Allied Car & Truck Rental toll service, he or she will be billed for a $25.00 late activation fee, plus $9.95 per car rental day. The activation is retroactive from the first day of rent if you do not activate at the opening of the contact.

How do you know that I generated a traffic/toll violation ticket?

This notice was sent based upon information provided to us, as the registered owner of the vehicle, from the state highway toll system. The information – based on the date, time and vehicle – indicates that you were the renter.

How can I pay my traffic/toll violation ticket or a toll?

The client must send an email with the traffic/toll violation ticket attached with the following text:

I, (insert your name) living in (insert your residential address) authorize Allied Car & Truck Rental to charge my credit/debit card (insert your full credit/debit card information. The credit/debit card must be the same used for your car rental booking) for the amount (insert here the amount shown in the traffic/toll violation ticket) to process the attached traffic/toll violation ticket.

If you paid for your car rental with a credit card or debit card, we will directly charge that credit or debit card listed on your rental agreement. There is no need to do anything else. You can also pay for your toll or violation by mail. If this is your preference, mail your payment, traffic/toll violation ticket and other related information (indicated in our email format shown before) to the following address:

Allied Car & Truck Rental
PO Box 38092
San Juan, PR 00937-1092

Why am I being charged for a traffic/toll violation ticket I already paid?

If you believe the charges have been paid, please contact us. Customer service representatives will respond to your inquiry.

Can you send me the actual traffic/toll violation ticket?

The letter we sent you includes details about the date and time, as well as the location of the incident. However, since we typically receive only electronic notifications – which reduce processing expenses and time delays – paper copies of tickets or violations generally are not available.

Why am I being charged now after my rental period has ended?

We depend on government and toll agencies for all information related to tolls and other violations. In most cases, that takes one to four weeks – although, in some circumstances, it may take even longer. Our goal is to notify you so that you are alerted as soon as possible. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations, and tolls – as well as an administrative fee we charge for processing and billing.

Why am I getting multiple bills for the same rental period?

Our billing system notifies you about each individual toll or violation.

Why are you charging me a fee?

We apply this fee to all costs our affiliates and we incur for citations and tolls and their administration.

Have a question about a traffic/toll violation ticket?

Please contact us:

Phone: 1-787-726-7350

Email: info@alliedcarrentalpr.com

Cancellation and Refunds

Cancellation

Reservations must be canceled at least 24 hours in advance in order to avoid a cancellation fee in the amount of one rental day. Reservations are guaranteed until an hour after the time booked by the client.

How do refunds for security deposits work?

If no further charges apply, the full corresponding deposit will be refunded within 3-5 days after the rental unit is returned. Nevertheless, it may take 10-15 days for the refunded amount to be reflected in the client’s account, depending on the bank in question. Cash deposits are NOT accepted. For more information, clients must ask a service representative at the time of rental.

Why was my refunded deposit less than expected?

If the refunded deposit was less than you were expecting, you may have been charged for fuel replacement, vehicle damage or a late return. The best way to find out why is to check your rental receipt. If you cannot find your receipt, or have additional questions about your charge, please call us so we can review your charges with you.

Online Travel Agencies (OTAs)

Reservations made through Online Travel Agencies (OTAs), such as: expedia.com, priceline.com, travelocity.com, booking.com, bookit.com, carrentals.com, officialcarrentals.com and/or any other, cannot be canceled or modified under any circumstances. The client must contact the agency directly to process any changes. In case of no-show or cancellation of a prepaid reservation with an OTA, the client must contact directly to request or claim a refund of the prepaid amount, this is subject to the policies of the page where the reservation was made. Postponing or earlier vehicle pick-up is allowed for up to two hours (as long as the amount agreed upon in the original reservation is not affected).

I bought a travel insurance with an Online Travel Agencies (OTAs)

If the client purchases insurance with their online travel agency, is important to know:

This insurance only covers damage to the rented vehicle.
The insurance only covers the rental days agreed upon in the original reservation. Does not cover contract extension days.
If the client needs to extend the rental days, they must contact us, as they must add insurance for the rental days they are adding.
In the event of an accident, a deductible of US $500.00 and a claim fee of US $50.00 are charged.
Clients must have a complaint about the accident, this is filled out with a police officer calling the police from the scene of the accident, in case a third party is not involved, you can go to the nearest police station to do so.
In the case of an accident, it is recommended that the client arrive one hour before the time scheduled in their reservation to be able to complete all the necessary documentation.

Privacy and Other Policies

Cancellation policy

Return policy

You must return the vehicle to the drop-off location by the date and time specified in your rental agreement, or as otherwise agreed with us, or additional charges may apply. The vehicle will be inspected to verify damage and that the condition of the vehicle is acceptable and in accordance with how it was delivered.

Privacy policy

Allied Car & Truck Rental is committed to protecting clients’ privacy and does not sell, trade or disseminate their personal information.

Lost and found policy

Please be assured that we make every effort to hold items that are left behind; either in a rental vehicle or at our locations. To inquire about a lost item, please contact us as soon as possible.

Pet friendly policy

Pets are allowed in rental vehicles. Customers need to keep pets in a crate and return their rental car in clean condition and free of pet hair to avoid cleaning/detailing fees. Service animals used by customers with disabilities are allowed in the vehicle without a carrier.

No Smoking Policy

Please DO NOT smoke in any of our vehicles. Our entire fleet has been designated as NON-SMOKING. A charge of $250.00 will apply if any cigarette or cigarette ashes are found.

Bad Odor or Excessive Dirt

If we notice bad or strong odors like: tobacco, perfume, alcohol, cannabis, moisture, mold or any other or if the car rental is returned with excessive dirt like: trash, food, mud, sand or any other. A charge of $150.00 will apply.

Towing policy

Allied Car & Truck Rental do not allow a hitch or towing of any kind with the rental vehicle. However, towing is available on select pickup and trucks.

Miscellaneous

The client hereby agrees to pay and/or reimburse Allied Car & Truck Rental, or the appropriate government authorities, all charges due under this Agreement, which may include (i) a reasonable fee that shall not exceed $250.00 to clean the unit if returned substantially less clean than when rented and (i) a flat fee of $250.00 if any cigarette smoke is detected in the rental unit.