Terms & Conditions

Allied Car & Truck Rental
Website General Terms and Conditions of Use

Special Rates Restrictions

Clients benefitting from special rates or rates amounting to less than $10.00 per day, must purchase the insurance offered by Allied Car & Truck Rental.

Privacy Policy

Allied Car & Truck Rental is committed to protecting clients’ privacy and does not sell, trade or disseminate their personal information.

Highway Tolls

Clients who wish to use highways must purchase the toll service offered by Allied Car & Truck Rental, which provides unlimited daily use of tolls. Allied Car & Truck Rental’s toll service requires payment of a $10.00 activation fee, plus $8.95 per car rental day. All rental units are registered with the state highway toll system. When a client passes through a toll, the corresponding toll amount will be automatically charged to Allied Car & Truck Rental’s state highway account. If a client uses a highway without first purchasing Allied Car & Truck Rental’s toll service, he or she will be billed for a $25.00 late activation fee, plus $8.95 per car rental day.

Taxes

10.5 % State Tax and 1% City Tax will be charged at the time of rental and is not included in Allied Car & Truck Rental’s price quotes. Additional fees and/or taxes may apply.

Shuttle Service

Allied Car & Truck Rental offers free pick-up to at the Luis Muñoz Marín Airport to and hotels in the metro area to all clients. Upon arrival, customers may contact Allied Car & Truck Rental using the courtesy line available at the airport or calling (787)-726-7350. The Airport shuttle is open 24 hours a day, 7 days a week at our client’s convenience.

Roadside Assistance

Allied Car & Truck Rental provides clients with 24-hour roadside assistance. Additional fees and/or taxes may apply.

Rental Requirements

All clients must present a valid driver’s license and credit card, ATM or Check Card at the time of rental.

Fuel

If the client would like to receive the rental unit with a full tank of fuel, he or she must give advance notice of at least 24 hours. All rental units must be returned with a full fuel tank. If this requirement is not met, the client will be billed a refueling charge. The amount of this charge will depend on the current market. For more information, clients must ask a service representative at the time of rental.

Age Requirements

All clients must be at least 18 years of age. Clients aged 18 to 20 years old must pay a $19.95 surcharge per rental day. Clients aged 18 to 24 years old must pay a $9.95 surcharge per rental day.

Additional Drivers

Payment of an additional charge of $4.95 per rental day will allow the rental unit to be driven by up to two (2) additional drivers. Additional drivers will be subject to payment of the surcharges applied to clients aged 18 to 24 years old.

Deposit Requirements

At the time of rental, all clients must pay the total amount due for the rental, as well as a deposit. Clients renting luxury and commercial vehicles must pay a deposit ranging from $500.00 to $1,000.00. Clients renting all other rental unit types must pay a deposit of $250.00. If no further charges apply, the full corresponding deposit will be refunded within 72 hours after the rental unit is returned. Nevertheless, it may take 10-15 days for the refunded amount to be reflected in the client’s account, depending on the bank in question. Cash deposits are accepted. For more information, clients must ask a service representative at the time of rental.

Payment Methods

Allied Car & Truck Rental accepts payment by way of cash, debit cards, traveler’s checks, and credit cards. Nonetheless, only bank account-connected credit cards that are recognized by its POS service provider will be accepted. No pre-paid cards are allowed. VISA Check, VISA, Master Card, AMEX and Discover are all accepted.

Pick-ups and Drop-offs
Allied Car & Truck Rental offers no-charge pick-ups and drop-offs in the metro area.
Optional Charges and Coverage
CDW
$350.00 Deductible – $14.95 per day
$500.00 Deductible – $17.95 per day
$1,000.00 Deductible – $19.95 per day
Supplemental Liability Insurance – $10.95 per day
Property damage and liability
No deductible
Cancellation Policy

Reservations must be cancelled at least 24 hours in advance in order to avoid a cancellation fee in the amount of one rental day. Reservations are guaranteed until an hour and a half after the time booked by the client.

Rate Match

Upon the provision of an official quote charging a lower rental rate, Allied Car & Truck Rental will match the lower rate for bookings made for September 6-December 15 and February 1-June 15, excluding any holidays or long weekends that fall in between.

Insurance and Coverage

• U.S.A. Residents

Allied Car & Truck Rental offers U.S.A. residents Collision Damage Waiver (CDW) and Supplement Liability Insurance (SLI). The CDW and SLI may be rejected if and when clients provide valid proof of insurance which covers the full value of the rented vehicle, as well as personal liability in the amount required by the car rental company. A client’s insurance card and/or policy declaration page, specifying that the corresponding coverage is provided and showing the applicable deductible, constitutes valid proof of client’s insurance and may be provided to Allied Car & Truck Rental personally, via fax or e-mail.

If a client’s insurance coverage is limited to personal liability, he or she must purchase the CDW. Clients with no liability insurance coverage must purchase the SLI 10/20/10 coverage offered by Allied Car & Truck Rental in exchange of $9.95 per rental day, as Puerto Rico law holds renters liable for any and all damages caused by the rental unit in their possession. Allied Car & Truck Rental suggests that clients consult their insurance agencies and/or insurance brokers before finalizing travel arrangements.

• Non-U.S.A. Residents

Non-U.S.A. residents must purchase the Collision Damage Waiver (CDW) and Supplement Liability Insurance (SLI) offered by Allied Car & Truck Rental.

Credit Card Insurance Coverage

If a client’s credit card covers rented vehicles, clients are responsible of verifying with the corresponding credit card provider that the credit card insurance coverage covers the full value of the rental unit. In case of an accident, the client is financially responsible for any difference not covered by the credit card insurance.

Geographic Restrictions

The rental units cannot be taken off of the main island of Puerto Rico without Allied Car & Truck Rental’s previous authorization. Moreover, clients must take notice of the fact that the CDW does not provide coverage in neighboring islands such as Vieques and Culebra.

Clients that transport rental units to Vieques or Culebra must reserve a two-way ferry ticket for the vehicle. Any client that does not return a rental unit to the main island will be charged a $1,000.00 transportation fee.

Miscellaneous

The client hereby agrees to pay and/or reimburse Allied Car & Truck Rental, or the appropriate government authorities, all charges due under this Agreement, which may include (i) a reasonable fee that shall not exceed $250.00 to clean the unit if returned substantially less clean than when rented and (ii) a flat fee of $250.00 if any cigarette smoke is detected in the rental unit.

No Smoking

Please DO NOT smoke in any of our vehicles. Our entire fleet has been designated as NON-SMOKING. A charge of $250.00 will apply if any cigarette smoke is detected.